Frequently Asked QuestionsFAQ

Pop the Honeyspoon applicator out of the lid and dip it into the balm. Then glide it over your lips, starting at the centre and sweeping out towards the corners. Easy.

It's a cleaner way to apply your balm than using your finger, and a dream if you've got long nails. Plus, it helps spread the balm evenly every time.

Our lip balms are made with hive-loved ingredients like beeswax and propolis, and some of they do contain Honey.

Made with beeswax and propolis, known for their conditioning, moisturising and protective properties, for lips that feel soft, hydrated and beautiful.

Honeybalm Lip Balms are formulated to condition and moisturise dry lips, leaving them feeling soft and smooth. If you have allergy-prone or easily irritated skin, check the full ingredient list before use immediately and discontinue use if irritation occurs. Please also contact us to let us know.

Yes, you definitely can! Loads of our customers wear Honeybalm underneath their lipstick or lip gloss. It also works brilliantly as an overnight lip treatment, just like our regular balm.

As often as you like! We'd suggest a few swipes a day for best results, though plenty of honeybees are just as happy with one.

All Honeybalm Lip Balms share the same nourishing base formula and provide the same conditioning and moisturising benefits. Only the colour and scent vary, giving you a range of options to suit your personal style, the season, the occasion. Choose your favourite or collect them all!

Yes, you definitely can! Using Honeybalm overnight helps lips feel comforted and beautifully conditioned by morning.

Although not Honeybalm lip balms contain Honey, they do contain bee-derived ingredients, including beeswax and propolis. If you have a diagnosed or suspected allergy to honey, propolis, beeswax or other bee-derived ingredients, we recommend that you do not use Honeybalm Lip Balms, without first seeking advice from your doctor or allergy specialist.

Honeybalm Lip Balm is intended for adult use and should not be used by children without direct adult supervision. The Honeyspoon is a small, detachable applicator that could present a choking or swallowing hazard. It must be handled by an adult and should never be placed in a child’s mouth or treated as a toy. Keep the product and applicator out of the reach of young children. Before use, an adult should review the full ingredient list carefully, particularly where a child has known allergies.

We aim to deliver your order within 6–10 business days from the date it is placed. Delivery times are estimates and may vary during busy periods or due to circumstances beyond our control. Once your order has been dispatched, you will receive tracking information so you can follow its progress.

We aim to deliver orders within five business days of the order date. Delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow its progress. Please allow up to 48 hours for the tracking information to become active.

Yes. Once your order has been shipped, your tracking number will be sent to the email address provided at checkout. Please check your junk or spam folder if you have not received it.

Yes. We offer free shipping on orders over $28. A flat shipping fee of $4.99 applies to orders below this amount.

Please contact us as soon as possible at info@honeybalm.com. If your order has not yet been processed or shipped, we will do our best to update the delivery address. We cannot guarantee that changes will be possible once an order has been placed.

Email us at info@honeybalm.com and we'll do everything we can to sort it out for you.

Please visit our Returns and Exchanges page for complete information about eligibility, exclusions and how to request a return or refund.

You may request a return within 30 days of receiving your order, subject to the conditions set out in our Returns and Exchanges Policy.

Please contact us promptly at info@honeybalm.com, quoting your order number and including photographs of the product and packaging. Our team will review the issue and advise you on the next steps.

Please contact us at info@honeybalm.com with your order number and details of the item received. Our team will arrange an appropriate resolution.

Yes, we certainly do! If you're an influencer, blogger or promoter, send us an email at info@honeybalm.com. For business enquiries, check out our B2B page.

Send your idea, collaboration or proposal to info@honeybalm.com. We'd love to hear it.

Yes, you can! Head to our B2B page for everything you need on reselling and partnerships.

Yes! You can reach our team directly at collab@honeybalm.com.